Terms and Conditions

Rumin («we», «our», or «the Platform») is an e-commerce service that facilitates the purchase and digital delivery of mobile data eSIM plans for travelers in Latin America and other international destinations.

Rumin acts as a technology intermediary: we procure and activate connectivity plans through authorized telecommunications providers (including, among others, Zendit) and deliver them to end users via QR codes and digital activation credentials.

The service you contract is exclusively the provision of the selected eSIM data plan, its digital delivery, and associated activation support. We are not a mobile network operator and do not provide traditional voice services unless expressly stated in the purchased plan.

To use Rumin you must be of legal age under the laws of your country and have a device compatible with eSIM technology and unlocked for mobile networks.

By completing an order, you declare that the information provided (name, email address, and other requested data) is accurate and that you are authorized to make the payment.

Rumin offers prepaid mobile data plans delivered as eSIMs. After payment is confirmed, we send installation instructions and the QR code or activation credentials needed to configure the eSIM on your device to the registered email address.

Coverage, speed, plan duration, and applicable geographic areas depend on the specific plan purchased and the associated networks of the underlying provider. We recommend reviewing plan details before purchasing.

Prices are displayed in the currency indicated at checkout (e.g., COP or USD) and include applicable taxes unless otherwise stated.

Payment is processed through secure third-party payment gateways (e.g., Mercado Pago, dLocal Go, or other methods available in your region). Rumin does not store your full card details.

An order is only confirmed once payment has been approved. If payment is declined or voided, no eSIM will be generated or delivered.

Service delivery is digital and immediate upon payment approval, by sending the QR code and/or activation credentials to the email provided and/or to your platform account.

It is the user's responsibility to verify that the email address is correct and to check the spam folder. If you do not receive the email within a reasonable time (usually minutes), contact support before attempting to purchase the same plan again.

Because Rumin provides a digital service with instant delivery, the following refund rules apply:

The user agrees to use the service in compliance with the law, these terms, and the fair use policies of the network provider.

Rumin does not guarantee uninterrupted coverage in all locations or specific minimum speeds, as these factors depend on third-party infrastructure, terrain, weather, and network congestion.

To the maximum extent permitted by law, Rumin shall not be liable for indirect damages, lost profits, data loss, or harm arising from use or inability to use the service, except in cases of willful misconduct or gross negligence duly proven.

Our total liability to the user for any claim related to an order shall not exceed the amount actually paid for that order.

The Rumin name, logo, platform design, and content are the property of Rumin or its licensors. Reproduction without express authorization is prohibited.

We may update these Terms and Conditions at any time. The current version will be published on this page with the last updated date. Continued use of the service after changes implies acceptance of the new terms.

These terms are governed by the laws of the Republic of Colombia, without prejudice to non-waivable rights that may apply to you as a consumer under the laws of your country of residence.

Any dispute shall be submitted to the competent courts of Bogotá, Colombia, unless mandatory law provides otherwise.

For inquiries, questions, complaints, technical support, or refund requests due to service failure, contact us at info@roaming.com or via WhatsApp at +57 300 176 0011.

Please include your order number (if applicable) and a clear description of your request so we can assist you promptly.